Our Response to the COVID-19 Pandemic Financial Wellness Center
You may initiate transactions online at https://transaction.tsacg.com.
Plan Transactions

Plan Transactions

To obtain a transaction approval certificate instantly using our Online Distribution System, click here.

If your employer uses our ART system, click here to process a transaction electronically through that system.

In the event that your investment provider requires an original signature, follow the procedures listed below to submit your transaction directly to our office. 

403(b) Transaction Processing
Transaction paperwork that requires an original signature must include a USOTCS Transaction Information form to be submitted along with the invesmtnet provider's paperwork. The Transaction Information Form provides important information regarding your request and is vital to ensuring proper processing. To download a PDF copy of the Transaction Information form, please click here.
 
Distributions
Distribution transactions may include any of the following: loan, transfer/exchange, rollover, hardship withdrawal or cash distributions. These transactions can be processed quickly through our Online Distributin System by clicking here. If your investment provider requires an original signature, you must submit the investment provider's required form(s) along with the USOTCS Transaction Information form. You may request distributions by completing the necessary forms obtained from your investment product provider, inlcude other necessary documentation as necessary and indicated below, and submit all completed documents to USOTCS for processing.  


  • Contract Exchanges, Rollovers - incoming and outgoing  
Submit complete investment provider paperwork for transaction and the following form:

*Completed Transaction Information form (including Box B)
 
  • 403(b) Hardship Withdrawals  
Submit complete investment provider paperwork for transaction and the following forms and/or documentation:

*Completed Transaction Information form
*Completed Hardship Withdrawal Disclosure form
*Evidence of expenses equal or more than amount requesting

Click here to download the Rules for Hardship Withdrawal.

Please verify that you have completed Box A on the form if you are submitting a transaction for a Financial Hardship Withdrawal.

Please note that evidence of expenses MUST be provided for approval of request.

  • 457(b) Unforeseen Emergency Withdrawals  
Submit complete investment provider paperwork for transaction and the following forms and/or documentation:

*Completed Transaction Information form
*Completed 457 Unforeseen Emergency  Disclosure form
*Evidence of expenses equal or more than amount requesting

Click here to download the Rules for an Unforeseen Emergency Withdrawal.

Please verify that you have completed Box A on the form if you are submitting a transaction for a 457(b) Unforeseen Emergency Withdrawal.

Please note that evidence of expenses MUST be provided for approval of request.

  • 403(b) and 457(b) Loans    
Submit complete investment provider paperwork for transaction and the following form:

*Completed Transaction Information form (including Box C)
  • 403(b) and 457(b) Cash Withdrawal (due to qualifying event only, i.e.,  age 59 1/2 or separation from service)  
Submit complete investment provider paperwork for transaction and the following form:

*Completed Transaction Information form (including Box A)
 
Important: If your rollover or withdrawal request is due to the qualifying event of separation from service your termination date must be verified by your employer.
 


Contract Exchanges
As of  January 1, 2009, participants may only exchange their accounts among the Authorized Investment Providers in the employer’s 403(b) Plan.

After verifying that the selected new provider is a current authorized provider, you must complete any forms required by the provider (usually supplied by the new provider), as well as a Transaction Information form. All completed forms should be submitted to USOTCS for processing.

Return Method
Participants should submit to USOTCS all provider paperwork and the USOTCS Transaction Information form. All paperwork, upon approval, will be mailed or faxed as directed on the form.

Submitting Transaction Requests
All transaction requests must be submitted to USOTCS including all necessary forms together.

U.S. OMNI & TSACG Compliance Services
Attn: Participant Transaction Department
P.O. Box 4037
Fort Walton Beach, FL 32549-4037
 
U.S. OMNI & TSACG Compliance Services wants to assist you in the most efficient manner possible. Carefully reviewing all documentation, verifying that you have signed all necessary forms, and verifying that you have included any necessary evidence will help us to reach this goal and avoid delays that are caused by incomplete documentation. Our customer service representatives are available to assist you at 1-888-796-3786 or recordkeeping@tsacg.com

Participation in the 403(b) plan is voluntary and should be based on your financial objectives and resources. Individual investment strategies should reflect your personal savings goals and tolerance for financial risk. You may want to consult a tax advisor or financial planner before enrolling. Your Employer and USOTCS are not liable for any loss that may result from your investment decisions.