Our Response to the COVID-19 Pandemic Financial Wellness Center
You may initiate transactions online at https://transaction.tsacg.com.
Contact Us

Contact Us



How to Contact U.S. OMNI & TSACG Compliance Services (USOTCS)
If you are an employee or agent/representative with a question, please contact the appropriate department listed below for assistance:
 

 
Participant Transactions, EPARS, and SRA Processing Office

Click here to request an immediate approval certificate to submit your transaction directly to your Investment Provider company without delay.

Please use the following address information for submitting transaction paperwork to our Participant Services office for processing*:

Regular USPS Mail*:

U.S. OMNI & TSACG Compliance Services
Attn: Participant Services
P.O. Box 4037
Fort Walton Beach, FL 32549-4037

Overnight Deliveries*:
Please note that our suite number changed on 7/16/2018.

U.S. OMNI & TSACG Compliance Services
Attn: Participant Services
73 Eglin Parkway NE
Suite 202
Fort Walton Beach, FL 32548

Toll-Free Phone: 1-888-796-3786
Local Phone: (850) 362-6840



*Please Note: Submitting paper copies or faxed transmissions of approval requests for manual processing will result in delayed processing time.

Click here to request an immediate approval certificate to submit your transaction directly to your Investment Provider company without delay.

 
Contact Information for the Participant Transactions Team:

Contact the Participant Transactions Team regarding the approval of loans, rollovers, hardships, distributions, exchanges; transaction paperwork submission assistance; Transaction Information form assistance; ART log-in assistance; etc.:

Toll-Free Phone: 1-888-796-3786, Option 4
Local Phone: (850) 362-6840

Email for Participant Transactions and ART Assistance: recordkeeping@tsacg.com

...................................................

Contact Information for the SRA Processing Team:

Phone: 1-888-796-3786, Option 5
Local Phone: (850) 362-6840

Email for SRA Processing Assistance: sraprocessing@tsacg.com

...................................................
 
Contact Information for the EPARS (Remittance) Team:

Phone: 1-888-796-3786, Option 6
Local Phone: (850) 362-6840

Email for Remittance Assistance: epars@tsacg.com

 


Data Department and Publications Team Office

Toll-Free Phone: 1-866-569-9967

Email for the Data Department: data@tsacg.com

Email for the Publications Team: publications@tsacg.com

 



Executive/Administration Offices

Our Plan Consultants and Plan Support team are available to assist Plan Sponsors with compliance and administration questions.

Toll-Free Phone: 1-888-777-5827 Option 0

Email: plansupport@tsacg.com

 


 

To view USOTCS's Privacy Policy, please click the below link:TSACG Privacy Policy