How to Contact U.S. OMNI & TSACG Compliance Services (USOTCS)
If you are an employee or agent/representative with a question, please contact the appropriate department listed below for assistance:
Contact Information for the Participant Transactions Team:
Contact the Participant Transactions Team regarding the approval of loans, rollovers, hardships, distributions, exchanges; transaction paperwork submission assistance; Transaction Information form assistance; ART log-in assistance; etc.:
Toll-Free Phone: 1-888-796-3786, Option 4
Local Phone: (850) 362-6840
Email for Participant Transactions and ART Assistance: recordkeeping@tsacg.com
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Contact Information for the SRA Processing Team:
Phone: 1-888-796-3786, Option 5
Local Phone: (850) 362-6840
Email for SRA Processing Assistance: sraprocessing@tsacg.com
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Contact Information for the EPARS (Remittance) Team:
Phone: 1-888-796-3786, Option 6
Local Phone: (850) 362-6840
Email for Remittance Assistance: epars@tsacg.com
Data Department and Publications Team Office
Toll-Free Phone: 1-866-569-9967
Email for the Data Department: data@tsacg.com
Email for the Publications Team: publications@tsacg.com
Executive/Administration Offices
Our Plan Consultants and Plan Support team are available to assist Plan Sponsors with compliance and administration questions.
Toll-Free Phone: 1-888-777-5827 Option 0
Email: plansupport@tsacg.com
To view USOTCS's Privacy Policy, please click the below link:
TSACG Privacy Policy