How to Contact TSA Consulting Group, Inc. (TSACG)
If you are an employee or agent/representative with a question, please contact the appropriate department listed below for assistance:
Participant Transactions, EPARS, and SRA Processing Office
Please use the following address information for submitting transaction paperwork to our Participant Services office for processing:
Regular USPS Mail:
TSA Consulting Group, Inc.
Attn: Participant Services
P.O. Box 4037
Fort Walton Beach, FL 32549-4037
Overnight Deliveries:
Please note that our suite number has changed as of 7/16/2018.
TSA Consulting Group, Inc.
Attn: Participant Services
73 Eglin Parkway NE
Suite 202
Fort Walton Beach, FL 32548
Toll-Free Phone: 1-888-796-3786
Local Phone: (850) 362-6840
Contact Information for the Participant Transactions Team:
Contact the Participant Transactions Team regarding the approval of loans, rollovers, hardships, distributions, exchanges; transaction paperwork submission assistance; Transaction Information form assistance; ART log-in assistance; etc.:
Toll-Free Phone: 1-888-796-3786, Option 4
Local Phone: (850) 362-6840
Fax Numbers: 1-866-741-0645 or 1-866-814-0622
Email for Participant Transactions and ART Assistance: recordkeeping@tsacg.com
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Contact Information for the SRA Processing Team:
Phone: 1-888-796-3786, Option 5
Local Phone: (850) 362-6840
Fax: 1-866-908-7582
Email for SRA Processing Assistance: sraprocessing@tsacg.com
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Contact Information for the EPARS (Remittance) Team:
Phone: 1-888-796-3786, Option 6
Local Phone: (850) 362-6840
Fax: 1-866-483-3143
Email for Remittance Assistance: epars@tsacg.com
Data Department and Publications Team Office
Toll-Free Phone: 1-866-569-9967
Fax: 1-866-553-1075
Email for the Data Department: data@tsacg.com
Email for the Publications Team: publications@tsacg.com
Executive/Administration Offices
Our Program Consultants and the Program Services team reside in our Executive/Administration office.
28 Ferry Road SE
Fort Walton Beach, FL 32548
Toll-Free Phone: 1-888-777-5827
Fax: 1-800-889-9736
Email: programservices@tsacg.com
Employers/Plan Sponsors
TSACG welcomes your questions and comments about our services for Employers/Plan Sponsors of public school districts and colleges.
If you are an Employer/Plan Sponsor and would like more information on how TSACG can assist you with the compliance and administration of your voluntary retirement plan(s) for your employees, please complete the form below, and a Program Consultant will contact you in a timely manner.
Please Note: For Transaction inquiries such as loans, hardships, distributions, etc., please contact recordkeeping@tsacg.com