Plan Transactions

Plan Transactions

To process a transaction electronically through our automated ART system, click here.

Follow the procedures listed below to submit your transaction via email, fax, or mail/carrier service. Faxed transactions require 24 hours for verification of receipt by TSACG.  E-mail confirmation of receipt will be sent as soon as verification is possible.
 
TSACG is not responsible for transaction requests submitted to a misdialed fax number resulting in personal and private information being sent to a wrong location.  Please check the fax number carefully before sending transactions to TSACG.
 
403(b) Transaction Processing
All transactions require a Transaction Routing Request form. The Transaction Routing Request Form provides important information regarding your request and is vital to ensuring proper processing. To download a PDF copy of the Transaction Routing Request form, please click here.
 
Distributions
Distribution transactions may include any of the following: loan, transfer/exchange, rollover, hardship withdrawal or cash distributions.  Each investment provider requires their own form to be submitted. You may request distributions by completing the necessary forms obtained from your investment product provider, other necessary documentation as indicated below and submitting all completed documents to TSACG for processing.  


  • Contract Exchanges, Rollovers - incoming and outgoing  
Submit complete investment provider paperwork for transaction and the following form:

*Completed Transaction Routing Request form (including Box B)


  • 403(b) Hardship Withdrawals  
Submit complete investment provider paperwork for transaction and the following forms and/or documentation:

*Completed Transaction Routing Request form
*Completed Hardship Withdrawal Disclosure form
*Evidence of expenses equal or more than amount requesting

Click here to download the Rules for Hardship Withdrawal.

Please verify that you have completed Box A on the form if you are submitting a transaction for a Financial Hardship Withdrawal.

Please note that evidence of expenses MUST be provided for approval of request.


  • 457(b) Unforeseen Emergency Withdrawals  
Submit complete investment provider paperwork for transaction and the following forms and/or documentation:

*Completed Transaction Routing Request form
*Completed 457 Unforeseen Emergency  Disclosure form
*Evidence of expenses equal or more than amount requesting

Click here to download the Rules for an Unforeseen Emergency Withdrawal.

Please verify that you have completed Box A on the form if you are submitting a transaction for a 457(b) Unforeseen Emergency Withdrawal.

Please note that evidence of expenses MUST be provided for approval of request.


  • 403(b) and 457(b) Loans    
Submit complete investment provider paperwork for transaction and the following form:

*Completed Transaction Routing Request form (including Box C)

  • 403(b) and 457(b) Cash Withdrawal (due to qualifying event only, i.e.,  age 59 1/2 or separation from service)  
Submit complete investment provider paperwork for transaction and the following form:

*Completed Transaction Routing Request form (including Box A)
 
Important: If your rollover or withdrawal request is due to the qualifying event of separation from service your termination date must be verified by your employer.



Contract Exchanges
As of  January 1, 2009, participants may only exchange their accounts among the Authorized Investment Providers in the employer’s 403(b) Plan.

After verifying that the selected new provider is a current authorized provider, you must complete any forms required by the provider (usually supplied by the new provider), as well as a Transaction Routing Request form. All completed forms should be submitted to TSACG for processing.

Return Method
Participants should submit to TSACG all provider paperwork and the TSACG Transaction Routing Request form. All paperwork, upon approval, will be mailed or faxed as directed on the form.

Submitting Transaction Requests
All transaction requests must be submitted to TSACG via fax or mail including all necessary forms together.

TSA Consulting Group, Inc.
Attn: Participant Transaction Department
28 Ferry Rd. SE
Fort Walton Beach, FL 32548
Fax Numbers: 1-866-741-0645 or 1-866-814-0622

TSACG is not responsible for transaction requests submitted to a misdialed fax number resulting in personal and private information being sent to a wrong location.  Please check the fax number carefully before sending transactions to TSACG.
 
TSACG wants to assist you in the most efficient manner possible. Carefully reviewing all documentation, verifying that you have signed all necessary forms, and verifying that you have included any necessary evidence will help us to reach this goal and avoid delays that are caused by incomplete documentation.  Our customer service representatives are available to assist you at 1-888-796-3786 or recordkeeping@tsacg.com

Participation in the 403(b) plan is voluntary and should be based on your financial objectives and resources. Individual investment strategies should reflect your personal savings goals and tolerance for financial risk. You may want to consult a tax advisor or financial planner before enrolling. Your Employer and TSACG are not liable for any loss that may result from your investment decisions.