ART Help


For help information, click on the appropriate link below:
 
  • Log-In Overview
    Detailed instructions on how to create a personal User ID and Password as well as instructions for logging into ART with an existing User ID and Password.
  • Online History
    Detailed instructions on how to view your online transactions including Approval Certificates, Additional Information forms and Retirement Calculator.  
  • Contract Exchange
    Detailed instructions on how to submit an online request for an exchange between accounts and receive an Approval Certificate.
  • 403(b) Hardship
    Detailed instructions on how to submit an online request for a 403(b) Hardship Withdrawal distribution. Hardship Withdrawals require written proof that must be submitted to TSACG once the online request is initiated.
  • 457(b) Unforeseen Emergency
    Detailed instructions on how to submit an online request for a 457(b) Unforeseen Financial Emergency distribution.  457(b) Unforeseen Financial Emergency distributions require written proof that must be submitted to TSACG once the online request is initiated.
  • Personal Loan
    Detailed instructions on how to submit an online request for a Personal Loan and receive an Approval Certificate.  
  • Residential Loan
    Detailed instructions on how to submit an online request for a Residential Loan and receive an Approval Certificate.  
  • Rollovers Into the Plan
    Detailed instructions on how to submit an online request for a Rollover into the plan and receive an Approval Certificate.  

 
 
 
For additional assistance, please email our Customer Service Representatives at recordkeeping@tsacg.com.




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